Shipping & Delivery
We ship our products UK wide and we care about the speed of delivery in refining your shopping experience on our website. All shipments are made with well-known and reputable carriers including FedEx, DHL, UPS, USPS, Royal Mail, and more.
Delivering time to UK: Processing time(2-4 days) +Shipping time(5-11 days)
1. Processing time: The amount of time it takes us to process the order and make up the products. It normally takes about 2-4 days but it may take longer time due to order surge.
2. Delivery time: The amount of time it takes to transit from shipment to delivery to your door. Delivery times can vary depending on your location and shipping methods.
3.We offer free shipping with a tracking number for most products in UK. Tracking information including tracking number and tracking link will be emailed to you after shipment.
How much is shipping?
Shipping is often free on our site.
Do you ship to my country?
At present we provide free shipping only to UK. However,we can send our products to countries worldwide.If you are not sure if we deliver packages to your country, please write to us at email@example.com
How will I receive my order confirmation details and tracking information?
Once we receive your order, it takes us about 1-5 days to process your order.Throughout the process, we send out emails, including an order confirmation and a shipping notice.
Some emails may go into your junk folder,please have a look in your junk folder if they aren’t in your inbox.
When you place the order,please double check your email to ensure what you enter is correct to avoid the case you may not receive the confirmation emails.If it happens, please contact us and we will fix it for you.
I have ordered multiple items in different orders or I have multiple items in one order,do you ship them together?
We will try and minimise the delivery charges and endeavour to post most parcels together.
From where are your products shipped?
Orders are shipped from UK.
My order hasn’t arrived on time, what should I do?
If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed and not in our control. Please reach out to our customer service team at firstname.lastname@example.org and we will provide you with the latest update.